Reemplazar reglas de enrutamiento

PUT

master-workflows

{id}

router

rules

Replace routing rules

curl --request PUT \
  --url https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules \
  --header 'Content-Type: application/json' \
  --header 'X-API-Key: <api-key>' \
  --data '
{
  "rules": [
    {
      "name": "Existing customers",
      "conditions": [
        {
          "field": "first_message_text",
          "operator": "regex",
          "value": "(my order|tracking|refund)"
        }
      ],
      "target_workflow_id": "33333333-3333-4333-8333-333333333333",
      "is_active": true
    },
    {
      "name": "Chile web leads",
      "conditions": [
        {
          "field": "channel",
          "operator": "eq",
          "value": "webchat"
        },
        {
          "field": "metadata.country",
          "operator": "eq",
          "value": "CL"
        }
      ],
      "target_workflow_id": "55555555-5555-4555-8555-555555555555"
    }
  ],
  "confirm": true
}
'

import requests

url = "https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules"

payload = {
    "rules": [
        {
            "name": "Existing customers",
            "conditions": [
                {
                    "field": "first_message_text",
                    "operator": "regex",
                    "value": "(my order|tracking|refund)"
                }
            ],
            "target_workflow_id": "33333333-3333-4333-8333-333333333333",
            "is_active": True
        },
        {
            "name": "Chile web leads",
            "conditions": [
                {
                    "field": "channel",
                    "operator": "eq",
                    "value": "webchat"
                },
                {
                    "field": "metadata.country",
                    "operator": "eq",
                    "value": "CL"
                }
            ],
            "target_workflow_id": "55555555-5555-4555-8555-555555555555"
        }
    ],
    "confirm": True
}
headers = {
    "X-API-Key": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PUT',
  headers: {'X-API-Key': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    rules: [
      {
        name: 'Existing customers',
        conditions: [
          {
            field: 'first_message_text',
            operator: 'regex',
            value: '(my order|tracking|refund)'
          }
        ],
        target_workflow_id: '33333333-3333-4333-8333-333333333333',
        is_active: true
      },
      {
        name: 'Chile web leads',
        conditions: [
          {field: 'channel', operator: 'eq', value: 'webchat'},
          {field: 'metadata.country', operator: 'eq', value: 'CL'}
        ],
        target_workflow_id: '55555555-5555-4555-8555-555555555555'
      }
    ],
    confirm: true
  })
};

fetch('https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PUT",
  CURLOPT_POSTFIELDS => json_encode([
    'rules' => [
        [
                'name' => 'Existing customers',
                'conditions' => [
                                [
                                                                'field' => 'first_message_text',
                                                                'operator' => 'regex',
                                                                'value' => '(my order|tracking|refund)'
                                ]
                ],
                'target_workflow_id' => '33333333-3333-4333-8333-333333333333',
                'is_active' => true
        ],
        [
                'name' => 'Chile web leads',
                'conditions' => [
                                [
                                                                'field' => 'channel',
                                                                'operator' => 'eq',
                                                                'value' => 'webchat'
                                ],
                                [
                                                                'field' => 'metadata.country',
                                                                'operator' => 'eq',
                                                                'value' => 'CL'
                                ]
                ],
                'target_workflow_id' => '55555555-5555-4555-8555-555555555555'
        ]
    ],
    'confirm' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-Key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules"

	payload := strings.NewReader("{\n  \"rules\": [\n    {\n      \"name\": \"Existing customers\",\n      \"conditions\": [\n        {\n          \"field\": \"first_message_text\",\n          \"operator\": \"regex\",\n          \"value\": \"(my order|tracking|refund)\"\n        }\n      ],\n      \"target_workflow_id\": \"33333333-3333-4333-8333-333333333333\",\n      \"is_active\": true\n    },\n    {\n      \"name\": \"Chile web leads\",\n      \"conditions\": [\n        {\n          \"field\": \"channel\",\n          \"operator\": \"eq\",\n          \"value\": \"webchat\"\n        },\n        {\n          \"field\": \"metadata.country\",\n          \"operator\": \"eq\",\n          \"value\": \"CL\"\n        }\n      ],\n      \"target_workflow_id\": \"55555555-5555-4555-8555-555555555555\"\n    }\n  ],\n  \"confirm\": true\n}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("X-API-Key", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.put("https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules")
  .header("X-API-Key", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"rules\": [\n    {\n      \"name\": \"Existing customers\",\n      \"conditions\": [\n        {\n          \"field\": \"first_message_text\",\n          \"operator\": \"regex\",\n          \"value\": \"(my order|tracking|refund)\"\n        }\n      ],\n      \"target_workflow_id\": \"33333333-3333-4333-8333-333333333333\",\n      \"is_active\": true\n    },\n    {\n      \"name\": \"Chile web leads\",\n      \"conditions\": [\n        {\n          \"field\": \"channel\",\n          \"operator\": \"eq\",\n          \"value\": \"webchat\"\n        },\n        {\n          \"field\": \"metadata.country\",\n          \"operator\": \"eq\",\n          \"value\": \"CL\"\n        }\n      ],\n      \"target_workflow_id\": \"55555555-5555-4555-8555-555555555555\"\n    }\n  ],\n  \"confirm\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["X-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"rules\": [\n    {\n      \"name\": \"Existing customers\",\n      \"conditions\": [\n        {\n          \"field\": \"first_message_text\",\n          \"operator\": \"regex\",\n          \"value\": \"(my order|tracking|refund)\"\n        }\n      ],\n      \"target_workflow_id\": \"33333333-3333-4333-8333-333333333333\",\n      \"is_active\": true\n    },\n    {\n      \"name\": \"Chile web leads\",\n      \"conditions\": [\n        {\n          \"field\": \"channel\",\n          \"operator\": \"eq\",\n          \"value\": \"webchat\"\n        },\n        {\n          \"field\": \"metadata.country\",\n          \"operator\": \"eq\",\n          \"value\": \"CL\"\n        }\n      ],\n      \"target_workflow_id\": \"55555555-5555-4555-8555-555555555555\"\n    }\n  ],\n  \"confirm\": true\n}"

response = http.request(request)
puts response.read_body

{
  "agent_group_id": "11111111-1111-4111-8111-111111111111",
  "rules": [
    {
      "id": "9b2f7c1e-0000-4000-8000-000000000002",
      "position": 0,
      "name": "Existing customers",
      "conditions": [
        {
          "field": "first_message_text",
          "operator": "regex",
          "value": "(my order|tracking|refund)"
        }
      ],
      "target_workflow_id": "33333333-3333-4333-8333-333333333333",
      "is_active": true
    },
    {
      "id": "9b2f7c1e-0000-4000-8000-000000000003",
      "position": 1,
      "is_active": true,
      "name": "Chile web leads",
      "conditions": [
        {
          "field": "channel",
          "operator": "eq",
          "value": "webchat"
        },
        {
          "field": "metadata.country",
          "operator": "eq",
          "value": "CL"
        }
      ],
      "target_workflow_id": "55555555-5555-4555-8555-555555555555"
    }
  ]
}

{
  "error": "invalid_rule_target_workflow"
}

{
  "error": "<string>",
  "message": "<string>"
}

{
  "error": "inbound_router_not_enabled"
}

{
  "error": "agent_group_not_found"
}

{
  "error": "internal_error"
}

Esta llamada reemplaza la lista completa. Para agregar, editar o reordenar una sola regla, lee la lista con Listar reglas, modifícala y envíala completa.

El orden del arreglo es la prioridad: la primera regla se revisa primero.
rules: [] elimina todas las reglas.
Cada regla guardada recibe un id nuevo.
Si una regla no es válida, no se guarda nada.
target_workflow_id debe ser una de las tareas del agente; si no, la API responde 400 invalid_rule_target_workflow.
Dos reglas con el mismo target_workflow_id y las mismas condiciones, en cualquier orden, responden 400 duplicate_rule.

{
  "rules": [
    {
      "name": "Existing customers",
      "conditions": [
        { "field": "first_message_text", "operator": "regex", "value": "(my order|tracking|refund)" }
      ],
      "target_workflow_id": "33333333-3333-4333-8333-333333333333"
    },
    {
      "name": "Web chat from Chile",
      "conditions": [
        { "field": "channel", "operator": "eq", "value": "webchat" },
        { "field": "metadata.country", "operator": "eq", "value": "CL" }
      ],
      "target_workflow_id": "22222222-2222-4222-8222-222222222222"
    }
  ],
  "confirm": true
}

Condiciones

Todas las condiciones de una regla deben cumplirse. Una regla sin condiciones se cumple para cualquier conversación, así que déjala al final.

`field`	Qué revisa
`channel`	Canal de la conversación, como `whatsapp`, `webchat` o `email`.
`first_message_text`	El primer mensaje del lead.
`source`	De dónde vino el lead, según lo guardado en el lead.
`phone`, `email`	El teléfono y el email del lead.
`tags`	Las etiquetas del lead.
`metadata.country`	Cualquier valor de la metadata del lead, escrito como ruta con puntos.

`operator`	Se cumple cuando el valor
`eq`, `neq`	es igual, o distinto.
`gt`, `gte`, `lt`, `lte`	es mayor o menor que un número.
`contains`, `not_contains`	contiene un texto, o no lo contiene.
`in`, `not_in`	es uno de los valores de un arreglo, o ninguno de ellos.
`regex`	coincide con una expresión regular.
`exists`, `not_exists`	tiene un valor, o no tiene ninguno. Estos dos no usan `value`.

Las comparaciones de texto no distinguen mayúsculas de minúsculas. Antes de salir en vivo, revisa el orden con Probar un mensaje.

Autorizaciones

X-API-Key

string

header

requerido

API key for authentication. Keys are prefixed with nxr_live_. To work inside a sub-account with a main account key, also send the optional X-Nexor-Sub-Account-Id header.

Parámetros de ruta

string<uuid>

requerido

Agent ID (master_workflow in the API). A malformed ID returns 400 invalid_group_id.

Cuerpo

application/json

rules

object[]

requerido

Show child attributes

confirm

enum<boolean>

requerido

Must be true.

Opciones disponibles:

true

Respuesta

Saved rules.

agent_group_id

string<uuid>

requerido

rules

object[]

requerido

Show child attributes

Última modificación el 26 de octubre de 2026

Replace routing rules

curl --request PUT \
  --url https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules \
  --header 'Content-Type: application/json' \
  --header 'X-API-Key: <api-key>' \
  --data '
{
  "rules": [
    {
      "name": "Existing customers",
      "conditions": [
        {
          "field": "first_message_text",
          "operator": "regex",
          "value": "(my order|tracking|refund)"
        }
      ],
      "target_workflow_id": "33333333-3333-4333-8333-333333333333",
      "is_active": true
    },
    {
      "name": "Chile web leads",
      "conditions": [
        {
          "field": "channel",
          "operator": "eq",
          "value": "webchat"
        },
        {
          "field": "metadata.country",
          "operator": "eq",
          "value": "CL"
        }
      ],
      "target_workflow_id": "55555555-5555-4555-8555-555555555555"
    }
  ],
  "confirm": true
}
'

import requests

url = "https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules"

payload = {
    "rules": [
        {
            "name": "Existing customers",
            "conditions": [
                {
                    "field": "first_message_text",
                    "operator": "regex",
                    "value": "(my order|tracking|refund)"
                }
            ],
            "target_workflow_id": "33333333-3333-4333-8333-333333333333",
            "is_active": True
        },
        {
            "name": "Chile web leads",
            "conditions": [
                {
                    "field": "channel",
                    "operator": "eq",
                    "value": "webchat"
                },
                {
                    "field": "metadata.country",
                    "operator": "eq",
                    "value": "CL"
                }
            ],
            "target_workflow_id": "55555555-5555-4555-8555-555555555555"
        }
    ],
    "confirm": True
}
headers = {
    "X-API-Key": "<api-key>",
    "Content-Type": "application/json"
}

response = requests.put(url, json=payload, headers=headers)

print(response.text)

const options = {
  method: 'PUT',
  headers: {'X-API-Key': '<api-key>', 'Content-Type': 'application/json'},
  body: JSON.stringify({
    rules: [
      {
        name: 'Existing customers',
        conditions: [
          {
            field: 'first_message_text',
            operator: 'regex',
            value: '(my order|tracking|refund)'
          }
        ],
        target_workflow_id: '33333333-3333-4333-8333-333333333333',
        is_active: true
      },
      {
        name: 'Chile web leads',
        conditions: [
          {field: 'channel', operator: 'eq', value: 'webchat'},
          {field: 'metadata.country', operator: 'eq', value: 'CL'}
        ],
        target_workflow_id: '55555555-5555-4555-8555-555555555555'
      }
    ],
    confirm: true
  })
};

fetch('https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules', options)
  .then(res => res.json())
  .then(res => console.log(res))
  .catch(err => console.error(err));

<?php

$curl = curl_init();

curl_setopt_array($curl, [
  CURLOPT_URL => "https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules",
  CURLOPT_RETURNTRANSFER => true,
  CURLOPT_ENCODING => "",
  CURLOPT_MAXREDIRS => 10,
  CURLOPT_TIMEOUT => 30,
  CURLOPT_HTTP_VERSION => CURL_HTTP_VERSION_1_1,
  CURLOPT_CUSTOMREQUEST => "PUT",
  CURLOPT_POSTFIELDS => json_encode([
    'rules' => [
        [
                'name' => 'Existing customers',
                'conditions' => [
                                [
                                                                'field' => 'first_message_text',
                                                                'operator' => 'regex',
                                                                'value' => '(my order|tracking|refund)'
                                ]
                ],
                'target_workflow_id' => '33333333-3333-4333-8333-333333333333',
                'is_active' => true
        ],
        [
                'name' => 'Chile web leads',
                'conditions' => [
                                [
                                                                'field' => 'channel',
                                                                'operator' => 'eq',
                                                                'value' => 'webchat'
                                ],
                                [
                                                                'field' => 'metadata.country',
                                                                'operator' => 'eq',
                                                                'value' => 'CL'
                                ]
                ],
                'target_workflow_id' => '55555555-5555-4555-8555-555555555555'
        ]
    ],
    'confirm' => true
  ]),
  CURLOPT_HTTPHEADER => [
    "Content-Type: application/json",
    "X-API-Key: <api-key>"
  ],
]);

$response = curl_exec($curl);
$err = curl_error($curl);

curl_close($curl);

if ($err) {
  echo "cURL Error #:" . $err;
} else {
  echo $response;
}

package main

import (
	"fmt"
	"strings"
	"net/http"
	"io"
)

func main() {

	url := "https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules"

	payload := strings.NewReader("{\n  \"rules\": [\n    {\n      \"name\": \"Existing customers\",\n      \"conditions\": [\n        {\n          \"field\": \"first_message_text\",\n          \"operator\": \"regex\",\n          \"value\": \"(my order|tracking|refund)\"\n        }\n      ],\n      \"target_workflow_id\": \"33333333-3333-4333-8333-333333333333\",\n      \"is_active\": true\n    },\n    {\n      \"name\": \"Chile web leads\",\n      \"conditions\": [\n        {\n          \"field\": \"channel\",\n          \"operator\": \"eq\",\n          \"value\": \"webchat\"\n        },\n        {\n          \"field\": \"metadata.country\",\n          \"operator\": \"eq\",\n          \"value\": \"CL\"\n        }\n      ],\n      \"target_workflow_id\": \"55555555-5555-4555-8555-555555555555\"\n    }\n  ],\n  \"confirm\": true\n}")

	req, _ := http.NewRequest("PUT", url, payload)

	req.Header.Add("X-API-Key", "<api-key>")
	req.Header.Add("Content-Type", "application/json")

	res, _ := http.DefaultClient.Do(req)

	defer res.Body.Close()
	body, _ := io.ReadAll(res.Body)

	fmt.Println(string(body))

}

HttpResponse<String> response = Unirest.put("https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules")
  .header("X-API-Key", "<api-key>")
  .header("Content-Type", "application/json")
  .body("{\n  \"rules\": [\n    {\n      \"name\": \"Existing customers\",\n      \"conditions\": [\n        {\n          \"field\": \"first_message_text\",\n          \"operator\": \"regex\",\n          \"value\": \"(my order|tracking|refund)\"\n        }\n      ],\n      \"target_workflow_id\": \"33333333-3333-4333-8333-333333333333\",\n      \"is_active\": true\n    },\n    {\n      \"name\": \"Chile web leads\",\n      \"conditions\": [\n        {\n          \"field\": \"channel\",\n          \"operator\": \"eq\",\n          \"value\": \"webchat\"\n        },\n        {\n          \"field\": \"metadata.country\",\n          \"operator\": \"eq\",\n          \"value\": \"CL\"\n        }\n      ],\n      \"target_workflow_id\": \"55555555-5555-4555-8555-555555555555\"\n    }\n  ],\n  \"confirm\": true\n}")
  .asString();

require 'uri'
require 'net/http'

url = URI("https://api.getnexor.ai/api/public/master-workflows/{id}/router/rules")

http = Net::HTTP.new(url.host, url.port)
http.use_ssl = true

request = Net::HTTP::Put.new(url)
request["X-API-Key"] = '<api-key>'
request["Content-Type"] = 'application/json'
request.body = "{\n  \"rules\": [\n    {\n      \"name\": \"Existing customers\",\n      \"conditions\": [\n        {\n          \"field\": \"first_message_text\",\n          \"operator\": \"regex\",\n          \"value\": \"(my order|tracking|refund)\"\n        }\n      ],\n      \"target_workflow_id\": \"33333333-3333-4333-8333-333333333333\",\n      \"is_active\": true\n    },\n    {\n      \"name\": \"Chile web leads\",\n      \"conditions\": [\n        {\n          \"field\": \"channel\",\n          \"operator\": \"eq\",\n          \"value\": \"webchat\"\n        },\n        {\n          \"field\": \"metadata.country\",\n          \"operator\": \"eq\",\n          \"value\": \"CL\"\n        }\n      ],\n      \"target_workflow_id\": \"55555555-5555-4555-8555-555555555555\"\n    }\n  ],\n  \"confirm\": true\n}"

response = http.request(request)
puts response.read_body

{
  "agent_group_id": "11111111-1111-4111-8111-111111111111",
  "rules": [
    {
      "id": "9b2f7c1e-0000-4000-8000-000000000002",
      "position": 0,
      "name": "Existing customers",
      "conditions": [
        {
          "field": "first_message_text",
          "operator": "regex",
          "value": "(my order|tracking|refund)"
        }
      ],
      "target_workflow_id": "33333333-3333-4333-8333-333333333333",
      "is_active": true
    },
    {
      "id": "9b2f7c1e-0000-4000-8000-000000000003",
      "position": 1,
      "is_active": true,
      "name": "Chile web leads",
      "conditions": [
        {
          "field": "channel",
          "operator": "eq",
          "value": "webchat"
        },
        {
          "field": "metadata.country",
          "operator": "eq",
          "value": "CL"
        }
      ],
      "target_workflow_id": "55555555-5555-4555-8555-555555555555"
    }
  ]
}

{
  "error": "invalid_rule_target_workflow"
}

{
  "error": "<string>",
  "message": "<string>"
}

{
  "error": "inbound_router_not_enabled"
}

{
  "error": "agent_group_not_found"
}

{
  "error": "internal_error"
}

Empieza aquí

Quickstart

Referencia API

Configura y lanza

WhatsApp

Canales

Agentes

Reuniones

Integraciones

Cuenta

Bandeja de entrada

Métricas

Herramientas para desarrolladores

Referencia de soporte

Reemplazar reglas de enrutamiento

Condiciones

Autorizaciones

Parámetros de ruta

Cuerpo

Respuesta