Consultar llamadas entrantes
Consulta quién contesta las llamadas de un agente en horario y fuera de horario, el número de tu equipo y los timbres antes de que conteste la IA.
slotsindica el modo en horario (in_hours) y fuera de horario (after_hours). Esnullcuando las llamadas entrantes están apagadas. Un agente configurado antes de que existieran los modos por franja devuelve su modo único en ambas franjas.team_numberes compartido por ambas franjas.ringsesnullcuando usa el valor por defecto de 4.statusesreadycuando las llamadas ya usan esta configuración. Justo después de un cambio espending, normalmente durante uno o dos minutos.
numbers:read. Consulta Recepcionista IA para saber qué hace cada modo.Autorizaciones
API key for authentication. Keys are prefixed with nxr_live_.
Parámetros de ruta
Agent ID (master_workflow in the API). A malformed ID returns 400 invalid_group_id.
Respuesta
Incoming-call settings of the agent.
Agent ID.
Single incoming-call mode. When slots is set, slots decides who answers each call.
off, ai, ai_human, forward The agent's number that receives the calls.
Destination for ai_human or forward; otherwise null.
^\+[1-9]\d{7,14}$ready when calls already use these settings. pending while the change is being applied, usually a minute or two. Never treat pending or error as active.
ready, pending, error, unconfigured Numbers of the account that this agent can use.
Other numbers whose calls follow these settings.
Who answers during business hours and after hours. Business hours are the Contactability hours of the task where calls start; with no hours set, every call uses in_hours. ai_only: the AI answers and does not transfer when asked for a person. ai_first_team_when_asked: the AI answers and transfers to team_number when the caller asks for a person. human_first_then_ai: team_number rings first, and the AI answers after rings rings if nobody takes the call. team_only: calls go to team_number without the AI. null when incoming calls are off.
Your team's number, shared by both slots.
^\+[1-9]\d{7,14}$Rings before the AI answers in human_first_then_ai. null means the default of 4. Each ring lasts about 6 seconds.
1 <= x <= 6