Get team availability
Get team availability
See who is Active or Away, the leads waiting for a person, the stages that assign leads, and the idle time before automatic Away.
GET
Get team availability
Returns the same lists as the Team availability screen: who is Active or Away and why, the leads waiting for a person, and the stages that assign leads. Use it to check why a lead went to someone, or why nobody got it. See Assign leads only to Active team members for how the rule works.
Before you start
- MCP keys need
people:read. Full-access REST keys need nothing else. - A key that belongs to a person (for example an MCP key) works only for owners and admins. Otherwise it returns 403
OWNER_OR_ADMIN_REQUIRED. - If team availability is not turned on for the account, it returns 403
TEAM_AVAILABILITY_UNAVAILABLE. - It is read-only. Errors return a stable code in
error. Map the code to your own copy.
What you get back
Each member
Related
- Change the idle time
- Set a team member Away
- With the Nexor MCP, the same data comes from
get_team_availability.
Authorizations
API key for authentication. Keys are prefixed with nxr_live_.
Response
Team availability for the account.
Minutes without using the app before a member is set Away automatically. Default 50.
Required range:
10 <= x <= 480Active members of the account (owners, admins and human agents).
Leads that entered a stage when nobody in its list was Active and still have no owner. Oldest first, at most 100.
Maximum array length:
100Stages that assign leads, with or without the Active-only rule.
Last modified on October 21, 2026