Connected sources: Instagram and Google Drive

Connected sources are rolling out gradually. If you don’t see Connected sources in your Knowledge Base, the feature isn’t available on your account yet.

A connected source keeps a Knowledge Base folder in sync with content you already publish somewhere else, so your agents answer with the latest information without uploading anything by hand. Last verified: 2026-11-13

Source	What becomes a document	Requirements
Instagram	Each of your latest posts (up to 100): caption, date, type, link and, if you turn it on, the text inside the images, such as dates and prices on a flyer. Carousels include every image.	A business or creator account. Personal accounts can’t be connected.
Google Drive	Each supported file in one folder and its subfolders: PDF, Google Docs, Sheets and Slides, XLSX, TXT, MD, CSV, PNG, JPG and WEBP.	A Google account that can open the folder.

Connect a source

Open the Knowledge Base

Open Knowledge Base in the left sidebar and find Connected sources.

Choose the source

Select Connect Instagram or Connect Google Drive.

Choose the folder

Pick the Knowledge Base folder that receives the content, or keep New folder to create one named after the source. For Google Drive, paste the link of the Drive folder: open the folder in Drive and copy the link from the address bar.

Select Connect. If your account isn’t connected yet, Nexor opens Instagram’s or Google’s sign-in page. Accept the permissions and you return to the Knowledge Base.

The first sync starts right away. Each document is processed before your agents can use it. If your account is already connected, for example because your team connected the same Instagram account before, Nexor reuses that connection and you don’t sign in again. Connecting Instagram here only reads your posts: it doesn’t start answering Instagram messages.

How syncing works

What happens at the source	What happens in the Knowledge Base
A new post or file	A new document is added.
You edit a caption or change a file	The same document is updated and processed again.
You delete a post or file, or move a file out of the folder	Its document is removed.
An Instagram post falls outside your latest 100	Its document is removed.
Nothing changed	Nothing is processed again.

Sources sync automatically once a day. To sync now, select Sync now on the source. Each source shows when it last synced and how many documents were added, updated and removed.

Limits

Limit	Value
Instagram posts	Your latest 100
Google Drive subfolder depth	5 levels below the folder
Google Drive files per source	500
Google Docs, Sheets and Slides	Up to 10 MB once exported. A larger file shows an error; split it into smaller files.
Other files	Up to 100 MB

Audio, video and other file types in a Drive folder are skipped and listed as items that couldn’t be imported.

Fix a source that stopped syncing

What you see	What to do
Disconnected	The account connection was removed or expired, for example because the Instagram account was disconnected in Nexor. Connect it again. Documents already imported stay in the Knowledge Base.
The Drive folder was deleted or is no longer shared	Restore the folder or share it again with the connected Google account. Nothing is removed from the Knowledge Base while the folder is missing.
The Instagram account is no longer a business or creator account	Switch it back in Instagram, then select Sync now.
Some items couldn’t be imported	The rest of the source synced. Files of unsupported types or exports over 10 MB stay out; other items are retried on the next sync.

Remove a source

Select the trash icon on the source and confirm. The documents it imported are deleted from the Knowledge Base and your agents stop using them. This can’t be undone. The Instagram or Google account stays connected.

Knowledge base

Choose which agents use each folder.

Last modified on November 13, 2026

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Connected sources: Instagram and Google Drive

Connect a source

How syncing works

Limits

Fix a source that stopped syncing

Remove a source

Knowledge base