Support tickets from Nexor AI (open a ticket, check my tickets) - Nexor

How to open a support ticket and check your tickets by asking Nexor AI. Last verified: 2026-11-02.

The short answer

Question	Answer
Can Nexor AI open a support ticket for me?	Yes. Ask it, for example “open a ticket with support”. It writes the message from the conversation and shows a Review and send to support button.
Does Nexor AI send the ticket by itself?	No. The button opens the Need a hand? form with the message already written. You can edit it, then click Send to support. Nothing is sent until you do.
Is it the same as the Support form in the menu?	Yes. It is the same form as Support in your account menu, with the same reply to your account email.
Can Nexor AI see my tickets?	Yes, the tickets you opened in the last 90 days: number, what it is about and its status. Ask “do I have open tickets?”.
Can it see the tickets of my whole team?	No. It only sees the tickets opened with your own email.
What if I already have a ticket about the same problem?	Before drafting a new one, Nexor AI checks your tickets. If one is still open, it tells you its number and status. To add details, reply to that ticket’s email.
What status can a ticket have?	Nexor AI tells you in plain words: support is working on it, support is waiting for your reply by email, or it is closed.
I sent the same message twice. Are there two tickets?	No, if it is the same text within 10 minutes in the same browser tab: the form tells you that you already sent it.
Who can use it?	Owners and admins, the roles that can use Nexor AI.

Open a ticket from Nexor AI

In Nexor AI, describe the problem or ask for a ticket.
Click Review and send to support.

Nexor AI chat with the Review and send to support button under the drafted ticket

Check the message in Need a hand?, edit it if needed, and click Send to support.

Need a hand? form prefilled with the message drafted by Nexor AI

You see the ticket number. Support replies to your account email.

Last modified on November 4, 2026