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WhatsApp costs have two separate parts: the Nexor subscription and Meta’s charges for WhatsApp Business Platform messages. A Nexor subscription does not make Meta usage free.

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Nexor subscription

Nexor subscription terms are specific to each account. Check Settings → Usage & Billing for the billing information available in the account, and contact the Nexor account team if the contracted terms are not shown there. See Billing, usage, and invoices for details. Nexor does not publish a universal WhatsApp message, phone number, or storage allowance on this page.

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Meta message charges

Meta charges for each billable message when it is delivered. The rate depends on the recipient’s market and the message category. Meta also applies volume tiers to some categories.
  • Marketing: promotions, offers, product suggestions, and re-engagement.
  • Utility: non-promotional updates connected to a user action, such as an order or payment update.
  • Authentication: one-time passwords and identity verification.
  • Service: replies to an incoming customer message during the 24-hour customer service window.
Meta does not charge for service messages. It also does not charge for utility messages sent in response to a user. Meta can change its rates and rules, so use Meta’s official WhatsApp pricing for the current rate by market and category.
How Meta usage is collected depends on the billing setup for the WhatsApp Business Account. It may be charged through the account’s Meta payment method. If a Nexor invoice includes a separate Meta usage item, that item is still Meta consumption, not an allowance included in the Nexor subscription. The Nexor account team can confirm which setup applies.

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Frequently asked questions

There is no universal free WhatsApp allowance documented for Nexor. Check the account’s contracted terms for any account-specific allowance.
The number of billable delivered messages can change from month to month. Meta’s rate also varies by the recipient’s market and the message category.
Check the billing method attached to the WhatsApp Business Account and the Nexor invoice. The Nexor account team can confirm which billing route applies to the account.
Contact Nexor about the Nexor subscription or an item on a Nexor invoice. Use Meta’s official pricing for message categories and current rates. The Nexor account team can confirm which Meta billing setup applies to the account.
This guide is adapted from the Kapso documentation. Nexor uses Kapso as its WhatsApp infrastructure provider. Credit and thanks to the Kapso team.
Last modified on September 25, 2026