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When a canceled subscription reaches its end date, nobody on the team can use the workspace. Signing in shows a screen instead of the app. The workspace Owner can reactivate the same plan from that screen. Your agents, leads, and settings are kept.

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What each person sees

The No access to Nexor screen, with a Log out link

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Reactivate the plan

The Your plan is canceled screen with the plan, price plus taxes, next charge, and the Reactivate plan, Change card, and Log out actions Illustrative example. Your screen shows your own plan and price.
1

Sign in as the Owner

The Your plan is canceled screen opens instead of the app.
2

Check the summary

Plan is the plan you had before the cancellation. Reactivation always restores that plan. Price is its monthly price in US dollars, plus taxes. Next charge says when you are charged.
3

Reactivate

Select Reactivate plan. When no saved card can be used, the button reads Pay and reactivate.
4

Open the workspace

On the Plan reactivated confirmation, select Go to Nexor.
What happens next depends on Next charge: To choose a different plan, reactivate first and then contact your Nexor account team.

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Change the card before reactivating

Select Change card to open the Stripe customer portal. Update the card there, return to Nexor, and select Reactivate plan. The charge uses the card you set.

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If the charge does not go through

When the saved card cannot be charged, nothing is charged. The screen says why and offers Pay and reactivate, which opens a payment page hosted by Stripe. The Your saved card was declined screen: nothing was charged, with Pay and reactivate and Change card If Unable to reactivate your plan appears, try again or change your card.

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After reactivation

The Plan reactivated confirmation: the plan is active again and the agents are still off, with Go to Nexor
  • The whole team can sign in again. Agents, tasks, leads, and settings are as you left them.
  • Your agents stay off and do not contact leads. When you are ready, open each task and select Set live.
  • Nexor sends an email confirming that the account is active again.
To see the charge and your next invoice, open Billing.
Last modified on October 20, 2026