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Open Settings → Usage & Billing from the account menu at the bottom of the sidebar to see the billing information for your workspace. Your terms are set for your account by the Nexor team. There is no self-service plan catalog on this page. The amounts, included leads, extra-lead rate, and dates shown in your workspace are the terms that apply to you.

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What appears on the Billing page

Some cards appear only when the account has the corresponding subscription or Stripe data. If you see No active subscription, contact your Nexor account team to confirm your terms.

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What counts as a used lead

Usage is based on the number of unique leads that enter the agent to be contacted, whether or not they reply. Loading leads into the platform does not generate usage by itself. For example, if you upload 1,000 leads and 420 of them enter the agent to be contacted during the current period, the usage counter will be 420 leads, even if only some of them reply. Each lead is counted only once per period, no matter how many messages it receives. If the agent handles that same lead again to contact it in a later period, it counts again as usage for that new period. Only contacts made by Nexor count: agent messages, automated templates and follow-ups, agent calls, and Nexor moving the lead into a contacted stage. Messages your team sends by hand, from Nexor or from the WhatsApp Business app, do not count. Neither do reactions or WhatsApp Business automatic replies. Test and playground leads are excluded. Deleted leads are also excluded from the usage calculation.
The Billing page uses a short-lived cache. A newly contacted lead can take up to about ten minutes to appear in the counter. Final invoice calculation uses the current source data rather than the displayed cache.

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When the quota resets

For an account with a Stripe subscription cycle, the usage period follows that cycle. The page shows the date when the period is billed. Accounts without a Stripe cycle use a calendar-month counter and show the date when included leads reset. Do not assume every account resets on the first day of your local month. Follow the date shown below the usage counter. Any temporary leads granted for the current period are included in the quota displayed for that period and expire when the next period begins.

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What happens above the limit

There are two account behaviors:
  • Overage enabled: Nexor continues processing eligible leads. Each contacted lead above the included quota is charged at the extra-lead rate shown on the page.
  • Hard cap: new leads can be rejected at intake after the account reaches its configured cap. They are not automatically placed in a billing queue.
The usage card measures leads Nexor contacted during the period. A hard cap is an intake safeguard and can be evaluated when leads are created. The usage number alone therefore does not guarantee that another bulk upload will be accepted. Before sending 1,000 leads to an account with 600 included leads, confirm whether that account allows overage or has a hard cap.
If overage is enabled, uploading 1,000 leads still does not immediately charge for 1,000. Charges follow how many leads Nexor contacts during the billing period.

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Manage a card or pending payment

1

Link a card

In Payment method, select Link a card. Nexor opens a Stripe-hosted page where you can enter the card securely.
2

Update an existing card

Select Manage in Stripe to open the Stripe customer portal. Update the payment method there, then return to Billing.
3

Replace an expired activation link

If the page shows Payment pending, select Generate new payment link. The previous activation link may have expired.
After a failed charge, Stripe may retry the payment. If Nexor sends you a payment-recovery email, use Update card to replace the card or use the invoice link to open the Stripe-hosted invoice. You can also open a failed invoice from the Invoices section.

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Read the upcoming invoice

Upcoming invoice is an estimate, not a final receipt. It can include the recurring subscription amount, additional phone numbers, projected contacted-lead overage, and other Stripe line items. The total can change before the invoice is finalized if usage changes. Open a previous item in Invoices to view its Stripe invoice. The page initially shows the most recent invoices; use Show all to expand the list.

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Pausing an agent does not cancel the contract

Pausing and cancellation are separate actions: To stop new leads while an agent is paused, review its routes on the relevant integration page. Pausing an agent alone is not a billing change.

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Review alternatives before cancelling

When this flow is available, choose a reason and select Continue. Your account advisor receives the context and reviews your account proactively. Returning to your account does not cancel your subscription or book a meeting. Depending on your account and the reason, you may see an alternative: Temporary offer comparing monthly price, included leads, unchanged extra-lead rate and savings over two months Illustrative example with test prices. Your account shows its own offer and dates. Alternatives are not guaranteed. Eligibility depends on your account history, current payments and previous benefits. The conditions shown before acceptance apply to your account. Savings exclude extra-lead charges. You can undo a scheduled lower-plan change before it starts. Undoing it does not reset benefit eligibility. Pausing a subscription is different from pausing an individual agent or task. To leave, select Or continue to cancel and confirm. Your subscription remains active until the end of the paid period shown in Billing. Accepting an alternative is optional.

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Cancel or reactivate the subscription

Only the workspace Owner sees these controls.
1

Open the Plan section

Scroll to Plan at the bottom of Settings → Usage & Billing.
2

Schedule cancellation

Select Cancel subscription, choose a reason, add an optional comment, and confirm.
3

Check the end date

The subscription remains active through the paid period shown on the page. Your agents continue working until that date, and the base subscription will not renew after it.
4

Reactivate before it ends

Select Reactivate before the end date to withdraw the scheduled cancellation.
After the end date, the team can no longer use Nexor. The workspace Owner can then reactivate the plan from the sign-in screen. See Reactivate a canceled plan. While cancellation is scheduled, card management is disabled in the Billing page and the saved card is retained so reactivation remains available. Review the current invoice for usage or other charges already incurred during the active period.

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Common questions

Loaded leads do not count until Nexor contacts them. The counter can also take up to about ten minutes to reflect a newly contacted lead.
Usage is counted per period. A lead counts once in each period in which Nexor contacts it, so a lead contacted last month and contacted again this month also counts this month.
It depends on the account terms. Overage-enabled accounts continue and charge the displayed rate per extra contacted lead. Hard-capped accounts can reject new lead intake, without an automatic billing queue.
Follow the period date and extra-lead rate in the usage card. Upcoming invoice shows the current estimate and line items; the finalized Stripe invoice is the final amount.
Only the workspace Owner can cancel or reactivate the subscription. An Admin or Member can ask the Owner to complete the change.
Last modified on October 20, 2026