Payload
Fields
data.outreach
Reasons
data.lead
data.workflow
The workflow value can be null if the failed task has no associated workflow.
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Receive terminal outreach failures and route leads that need manual review.
{
"event_type": "outreach.failed",
"event_id": "...",
"webhook_id": "...",
"delivery_id": "...",
"timestamp": "2026-04-17T16:30:00.000Z",
"client_id": "...",
"test": false,
"data": {
"outreach": {
"channel": "whatsapp",
"reason": "invalid_number",
"detail": "INVALID_PHONE:too_short",
"source": "futurology_tasks",
"failed_at": "2026-04-17T16:30:00.000Z"
},
"lead": {
"id": "uuid",
"first_name": "Tony",
"last_name": "Stark",
"email": null,
"phone": null,
"company": "Stark Industries",
"source": "api",
"external_id": null,
"metadata": {}
},
"workflow": {
"id": "uuid",
"name": "Lead to purchase intent"
}
}
}
data.outreach| Field | Type | Description |
|---|---|---|
channel | string | null | Channel recorded for the attempt, such as whatsapp, instagram, email, call, or sms |
reason | string | Why the attempt failed. See Reasons. |
detail | string | null | Diagnostic detail when recorded. It is null for the generic delivery_failed fallback. |
source | string | Where the failure was detected: futurology_tasks or recontact_log |
failed_at | string (ISO 8601) | When the attempt failed |
reason | Meaning |
|---|---|
missing_contact_data | The lead had no contact value for the selected channel |
opt_out | The lead opted out or is marked as not contactable |
invalid_number | The phone number was rejected as invalid or undeliverable |
channel_down | The channel could not send, such as an account problem or a closed Instagram reply window |
unreachable | Nexor marked the lead as unreachable on that channel |
ambiguous_delivery | The provider request may have succeeded, but Nexor could not confirm the outcome and suppressed an automatic resend |
delivery_failed | Generic fallback for an uncategorized failure. detail is null. |
data.lead| Field | Type | Description |
|---|---|---|
id | string (uuid) | Lead ID |
first_name | string | null | Lead’s first name |
last_name | string | null | Lead’s last name |
email | string | null | Lead’s email |
phone | string | null | Lead’s phone |
company | string | null | Lead’s company |
source | string | Source stored for the lead |
external_id | string | null | ID from an external system |
metadata | object | Lead metadata |
data.workflowworkflow value can be null if the failed task has no associated workflow.
| Field | Type | Description |
|---|---|---|
id | string (uuid) | Workflow ID |
name | string | Workflow name |