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Fired when an automated outbound follow-up or recontact attempt cannot reach a lead. Examples include missing contact data, an opt-out, an invalid number, an unavailable channel, or an unknown delivery outcome. Use this event to route the lead for manual review. This event also surfaces an Instagram recontact that cannot be sent because the reply window is closed.

Payload

Fields

data.outreach

Reasons

data.lead

data.workflow

The workflow value can be null if the failed task has no associated workflow.

Filtering

Use the Agent selector in the dashboard to receive this event for every agent or only one agent.
Last modified on September 7, 2026