Inbox summary
Count what is waiting in Inbox right now for each teammate: unanswered conversations, open and overdue escalations, and manual contact.
GET
Inbox summary
This report answers “what is waiting in my Inbox?”. It is a snapshot of right now, so it takes no dates. For what each teammate did over a period, use Team performance. See Inbox overview for the views in the app.
What each count means
Every count is a number of leads, grouped by the lead’s current owner. A lead counts at most once per column.How the response is organized
Use a
user_id from by_person as assigned_to in List escalations to see that person’s cases.
Filter by task
Addworkflow_id to count only leads active in that task (workflow in the API).
Before you start
- MCP keys need
leads:read. Full-access REST keys need nothing else. - Errors return a stable code in
error, such asinvalid_workflow_idorworkflow_not_found. Map the code to your own copy. - An AI connected to the Nexor MCP server reads the same counts with the
get_inbox_summarytool.
Authorizations
Query Parameters
Response
Current Inbox counts per teammate.
Last modified on September 29, 2026
Inbox summary