Team performance
See what each teammate did in a period: leads assigned, messages sent, escalations resolved and overdue, and the median first reply after an escalation.
GET
Team performance
This report answers “how is my team doing?”. It returns one row per teammate with what that person did in the period. For what is waiting right now, use Inbox summary.
Choose the period
period in the response echoes the exact bounds used, in UTC.
What each number means
Escalations and assigned leads use the lead’s current owner. If a lead changed hands, its history moves with it.
Who is listed
- Every active teammate, even with zeros.
- Former members, partners, and Nexor support staff only when they did something in the period.
unattributedcounts messages that no teammate can take credit for:business_app_messageswere sent from the WhatsApp Business App through Coexistence, andother_human_messageswere sent by a person who is not a current teammate.
Filter by task
Addworkflow_id to count only leads active in that task (workflow in the API), and the messages and escalations on those leads.
Before you start
- MCP keys need
reports:read. Full-access REST keys need nothing else. - Errors return a stable code in
error, such asinvalid_date_rangeorworkflow_not_found. Map the code to your own copy. - An AI connected to the Nexor MCP server reads the same report with the
get_team_performancetool.
Authorizations
Query Parameters
Response
One row per teammate for the period.
Last modified on September 29, 2026
Team performance