Resolve the state from the area code of the number you are contacting, not from the lead’s address. Florida, Oklahoma and Maryland presume a number with their area code belongs to a resident.
Stricter calling hours and days
Every other state and DC: 8 am to 9 pm, all days.
Consent, penalties and lists by state
“Mini-TCPA” states have their own consent standard and private lawsuits on top of federal law.
States not listed follow federal consent rules, one-party recording, and use the national do-not-call registry. About thirty states require telemarketer registration in total; most exempt calls to consumers who gave consent or are existing customers, but Texas does not treat consent as an exemption for calls.
How to apply this in Nexor
- Set the agent’s outbound hours in the recipient’s time zone and inside the strictest window among the states you call. For SMS, Nexor already blocks sends outside 8 am to 9 pm (8 pm in Florida) local time.
- Exclude Sundays and holidays for Alabama, Louisiana, Mississippi, Rhode Island, South Dakota and, from October 18, 2026, Pennsylvania. In Texas start at noon on Sundays.
- Keep calls plus texts on the same subject under three per day for Florida, Oklahoma and Maryland numbers, and one automated call per eight hours for Maine.
- Add the AI and recording notice to the opener for every US agent. See AI disclosure and recording.