Set phone-menu navigation
Set phone-menu navigation
Turn phone-menu (IVR) navigation on or off for an agent’s calls.
PUT
Set phone-menu navigation
Phone-menu navigation is an agent setting: it applies to the calls of every task in the agent. It is off by default.
When it is on and a call reaches a phone menu or a switchboard, the agent:
Read the current value in
- Stays silent and listens to the options.
- Presses keys toward the person who can act on the call’s goal: an extension, dial-by-name, the operator (0), or the closest department.
- Goes back with
*when an option leads nowhere useful. - Leaves one voicemail with its callback number when only a mailbox fits.
ivr_navigation from List agents.Authorizations
API key for authentication. Keys are prefixed with nxr_live_.
Path Parameters
Agent ID (master_workflow in the API).
Body
application/json
true turns phone-menu navigation on, false turns it off.
Response
Saved value.
Last modified on September 30, 2026