> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getnexor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Support tickets from Nexor AI (open a ticket, check my tickets)

> Nexor AI can draft a support ticket from the chat and opens the Need a hand? form already written; you review it and click Send to support. It can also list the tickets you opened in the last 90 days and their status. It never sends a ticket by itself and cannot see tickets opened by other people on your team.

How to open a support ticket and check your tickets by asking **Nexor AI**.

Last verified: 2026-11-02.

## The short answer

| Question | Answer |
| - | - |
| Can Nexor AI open a support ticket for me? | Yes. Ask it, for example "open a ticket with support". It writes the message from the conversation and shows a **Review and send to support** button. |
| Does Nexor AI send the ticket by itself? | No. The button opens the **Need a hand?** form with the message already written. You can edit it, then click **Send to support**. Nothing is sent until you do. |
| Is it the same as the Support form in the menu? | Yes. It is the same form as **Support** in your account menu, with the same reply to your account email. |
| Can Nexor AI see my tickets? | Yes, the tickets you opened in the last 90 days: number, what it is about and its status. Ask "do I have open tickets?". |
| Can it see the tickets of my whole team? | No. It only sees the tickets opened with your own email. |
| What if I already have a ticket about the same problem? | Before drafting a new one, Nexor AI checks your tickets. If one is still open, it tells you its number and status. To add details, reply to that ticket's email. |
| What status can a ticket have? | Nexor AI tells you in plain words: support is working on it, support is waiting for your reply by email, or it is closed. |
| I sent the same message twice. Are there two tickets? | No, if it is the same text within 10 minutes in the same browser tab: the form tells you that you already sent it. |
| Who can use it? | Owners and admins, the roles that can use Nexor AI. |

## Open a ticket from Nexor AI

1. In **Nexor AI**, describe the problem or ask for a ticket.
2. Click **Review and send to support**.

![Nexor AI chat with the Review and send to support button under the drafted ticket](https://mintcdn.com/nexor/x8q573DNHP7GeBnO/images/support-tickets-nexor-ai-card-en.png?fit=max\&auto=format\&n=x8q573DNHP7GeBnO\&q=85\&s=90840ba7807945f2466087db4d1c3258)

3. Check the message in **Need a hand?**, edit it if needed, and click **Send to support**.

![Need a hand? form prefilled with the message drafted by Nexor AI](https://mintcdn.com/nexor/x8q573DNHP7GeBnO/images/support-tickets-nexor-ai-form-en.png?fit=max\&auto=format\&n=x8q573DNHP7GeBnO\&q=85\&s=a9344ecde9c4b25fb0cd04ae7a67114e)

4. You see the ticket number. Support replies to your account email.


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