> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getnexor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Contact Nexor support (support email, delete my account)

> Contact Nexor support by email at soporte@getnexor.ai: what to include in your message, how to delete your account in the mobile app under Settings → Delete account or by email, how long deletion takes (within 30 days, confirmed by email), and where to find the privacy policy.

How to contact Nexor support and how to request account deletion.

Last verified: 2026-11-05.

## The short answer

| Question | Answer |
| - | - |
| How do I contact Nexor support? | Email [soporte@getnexor.ai](mailto:soporte@getnexor.ai). |
| How do I delete my account? | In the mobile app, open **Settings → Delete account**, or write to [soporte@getnexor.ai](mailto:soporte@getnexor.ai). |
| How long does account deletion take? | We delete the account within 30 days and confirm by email. |
| Where is the privacy policy? | In the [Nexor privacy policy](https://www.getnexor.ai/en/privacy). |

## What to include in your message

* The email of your Nexor account.
* Your company name.
* What you were trying to do and what happened.
* The agent, task or lead involved, if there is one.
* A screenshot, if you have one.

## Delete your account

You can request deletion in either of these ways:

* **In the mobile app:** tap your avatar on the main screen to open **Settings**, then tap **Delete account** and confirm.
* **By email:** write to [soporte@getnexor.ai](mailto:soporte@getnexor.ai) and include the email of your Nexor account.

Deletion removes your Nexor login and personal details. Your company's leads and chats stay with your company.


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