> ## Documentation Index > Fetch the complete documentation index at: https://docs.getnexor.ai/llms.txt > Use this file to discover all available pages before exploring further. # Zoom > Connect a seller's Zoom account so meetings booked by your agent get a Zoom link. How to connect Zoom, choose Zoom in a meeting type, disconnect or remove the app, and what Nexor can and cannot access. Zoom is an optional feature that Nexor enables on request for each account while it rolls out. When it is on, every meeting your agent books with a Zoom meeting type gets a Zoom link created on the host's own Zoom account. ## What the integration does * Each seller (meeting host) connects their own Zoom account to Nexor. * An Owner or Admin sets a meeting type to **Zoom**. * When the agent books a meeting, Nexor creates a Zoom meeting on the host's Zoom account and puts its link in the calendar event, the confirmation email, and the reminders. * When the meeting is rescheduled in Nexor, Nexor moves the same Zoom meeting, so the link does not change. When it is canceled in Nexor, Nexor deletes the Zoom meeting. Zoom only provides the meeting link. Availability and the calendar event still come from the host's connected calendar. ## Before you connect Each host who receives Zoom meetings needs: * A Zoom account. * A connected [Google Calendar](https://docs.getnexor.ai/docs/en/guides/integrations/google-calendar.md) or [Outlook Calendar](https://docs.getnexor.ai/docs/en/guides/integrations/outlook-calendar.md). A connected calendar is required: Nexor reads availability from it and writes the meeting event there. * A weekly schedule in **My availability**. See [Calendars and availability](https://docs.getnexor.ai/docs/en/guides/meetings/calendars-and-availability.md). If Zoom does not appear in Nexor, it is not enabled for your account yet. Contact Nexor Support to request it. ## Connect Zoom Each seller connects their own Zoom account while signed in to Nexor. Nobody can connect Zoom on behalf of a teammate. **1. Open My availability** Open **Meetings**, or **Calendar** if you are a Member, and select **My availability**. **2. Save your schedule first** The Zoom section is at the bottom of the window. If you changed your hours, select **Save** first. Connecting Zoom leaves the page, and Nexor shows **Save your availability before connecting Zoom.** while there are unsaved changes. **3. Connect** In the Zoom section, select **Connect**. **4. Approve access in Zoom** Sign in to the Zoom account you use for meetings and approve every permission Nexor requests. **5. Return to Nexor** Zoom sends you back to Nexor, which shows **Zoom connected**. The Zoom section now shows the connected Zoom email and **Disconnect Zoom**. ![The availability window with the weekly schedule and, at the bottom, the connected Zoom email and the Disconnect Zoom button.](https://mintcdn.com/nexor/9Ln1MAD8uVA8YU8r/images/integrations/zoom-my-availability-es.png?fit=max\&auto=format\&n=9Ln1MAD8uVA8YU8r\&q=85\&s=33f9d98b25af25726845551111e100bb) The Zoom section at the bottom of My availability, with a connected account. Shown in the Spanish interface. The first time you set your availability, Nexor asks only for your schedule. Finish that setup, then open **My availability** again to connect Zoom. ### Connect from Integrations Owners and Admins also see **Zoom** in **Integrations**, under **Calendar & booking**. Opening it shows the same connection for the signed-in user, with **Connect** or **Disconnect Zoom**. ![The Integrations window with the Zoom row, described as meeting links on your Zoom.](https://mintcdn.com/nexor/9Ln1MAD8uVA8YU8r/images/integrations/zoom-integrations-list-es.png?fit=max\&auto=format\&n=9Ln1MAD8uVA8YU8r\&q=85\&s=6bcb39bdd2184e650691871a33f58ff4) Zoom in the Integrations list, under connected integrations. Shown in the Spanish interface. ![The Zoom page with the connected account email and the Disconnect Zoom button.](https://mintcdn.com/nexor/9Ln1MAD8uVA8YU8r/images/integrations/zoom-integration-detail-es.png?fit=max\&auto=format\&n=9Ln1MAD8uVA8YU8r\&q=85\&s=e3d3b748c73f2c42de33f22d195bb71c) The Zoom detail page with a connected account. Shown in the Spanish interface. ## Use Zoom in a meeting type An Owner or Admin chooses Zoom in the task that books meetings. **1. Open the Meeting section** Select the agent and open the task that books meetings. In the **Meeting** section of the right pane, choose **Edit**. **2. Set the type to Zoom** In **Type**, choose **Zoom**. **3. Check the hosts** Under **Who takes your meetings?**, confirm that every assigned host has connected Zoom, then select **Save**. ![The Meeting window with the Type menu open, listing Google Meet, Microsoft Teams, Zoom, Calendly, Cal.com and other options.](https://mintcdn.com/nexor/9Ln1MAD8uVA8YU8r/images/integrations/zoom-meeting-type-options-es.png?fit=max\&auto=format\&n=9Ln1MAD8uVA8YU8r\&q=85\&s=d73bff46635a38fbb50abd0fc1ad8c72) The Type menu of the Meeting window, with Zoom next to Google Meet and Microsoft Teams. Shown in the Spanish interface. The **Zoom** option appears only when Zoom is enabled for your account. Unlike Google Meet and Microsoft Teams, Zoom works with either calendar: a host can use Google Calendar or Outlook. The meeting editor warns you when some hosts have not connected Zoom: * **No host has Zoom connected. Meetings will use each host's calendar video link until they connect Zoom.** * **1 host doesn't have Zoom connected. Their meetings will use their calendar's video link.** ## What happens when a meeting is booked, moved, or canceled | Event | What Nexor does | | - | - | | The agent books a meeting | Creates a Zoom meeting on the assigned host's Zoom account, with the event title as its topic and the same start time and duration. The calendar event on the host's calendar carries the Zoom link in its location and description, and the calendar does not add its own Google Meet or Teams link. The lead receives the Zoom link in the confirmation email and the reminders. | | The meeting is rescheduled in Nexor | Moves the same Zoom meeting to the new time. The Zoom link stays the same. | | The meeting is canceled in Nexor | Deletes the Zoom meeting from the host's Zoom account. | If the calendar event cannot be created, Nexor deletes the Zoom meeting it just created, so no orphan meeting stays in Zoom. > [!NOTE] > > Reschedule and cancel meetings from Nexor. Nexor does not watch Zoom for changes, so editing or deleting the meeting directly in Zoom does not update the Nexor meeting. ## If a host has not connected Zoom The booking still goes through. Nexor falls back to the video link of the host's own calendar: Google Meet for Google Calendar, or Microsoft Teams for Outlook. The same fallback applies when: * The host's Zoom connection needs a new sign-in. Nexor shows **Sign in to Zoom again. Until then, your meetings use your calendar's video link.** and an **Authenticate** button in the Zoom section. * Zoom cannot create the meeting at booking time. Meetings booked with the fallback keep their calendar link. Connecting Zoom later applies only to new bookings. ## Disconnect Zoom You can disconnect in Nexor or in Zoom. ### In Nexor Open **My availability**, or **Integrations** → **Zoom**, and select **Disconnect Zoom**. Nexor asks **Disconnect Zoom?** and explains that new meetings will use your calendar's video link instead. After you confirm, Nexor asks Zoom to revoke its access and deletes the stored Zoom tokens. ### In Zoom Sign in to the Zoom App Marketplace, open **Manage** → **Installed apps**, find Nexor, and remove it. Zoom notifies Nexor, and Nexor deletes the stored Zoom tokens and the Zoom email for that account. If the same Zoom account is connected in more than one Nexor workspace, removing the app disconnects it in all of them. ### After disconnecting * New meetings use the video link of your calendar. * Zoom meetings that Nexor already created stay in your Zoom account and keep working. Nexor can no longer move or delete them, so reschedule or cancel upcoming Zoom meetings in Nexor before you disconnect, or update them in Zoom yourself. * To use Zoom again, connect it again from **My availability**. ## Permissions and data When you connect, Nexor requests permission to: * Create, update, and delete the Zoom meetings that your agent books. * Read your basic Zoom profile (Zoom user ID and email), to show which Zoom account is connected. Nexor uses this access only to manage the meetings it books for you. Nexor does not access your recordings, chat, transcripts, participants, or any other meeting content, and it does not read or change Zoom meetings it did not create. Nexor stores the Zoom access and refresh tokens encrypted, and deletes them when you disconnect in Nexor or remove the app in Zoom. ## Troubleshooting ### Zoom does not appear in Nexor Zoom is enabled on request. Nexor shows **Zoom isn't enabled for your account yet. Contact support to turn it on.** Contact Nexor Support. ### Zoom didn't grant every permission Nexor shows **Zoom didn't grant every permission Nexor needs. Connect again and approve all permissions.** Connect again and approve every permission on Zoom's screen. ### The Zoom sign-in did not finish Nexor shows **Zoom sign-in couldn't be completed. Try again.** Start again from **My availability**. ### Meetings use Google Meet or Teams instead of Zoom Check that the meeting type is set to **Zoom** and that the assigned host's Zoom section in **My availability** shows a connected account, not **Needs attention**. If it needs attention, select **Authenticate** and sign in to Zoom again. > [card] [Configure meeting types and hosts](https://docs.getnexor.ai/docs/en/guides/meetings/meeting-types-and-hosts.md) > > Choose the meeting type and assign the hosts who take meetings. > [card] [Set calendar availability](https://docs.getnexor.ai/docs/en/guides/meetings/calendars-and-availability.md) > > Configure weekly hours, time off, and the host's timezone. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.