> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getnexor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connect Messenger

> Connect Facebook Pages to Messenger and route text from their direct messages to Nexor agents.

Messenger is an optional feature that Nexor enables on request.

<Info>
  If the Messenger card does not appear under **Integrations**, contact Nexor Support to request access. If **Integrations** itself is not available in the navigation, ask an account administrator to complete the setup.
</Info>

## What the connection supports

After the feature is enabled, Nexor can:

* Connect and manage more than one Facebook Page in the same workspace.
* Route text from each connected Page's direct messages to a selected Agent.
* Send the Agent's replies as text while Meta's 24-hour response window is open.

<Warning>
  Nexor can reply only within 24 hours of the person's latest inbound message. If the window closes, the person must send another message before the Agent can reply again.
</Warning>

## Before you start

Have the following ready:

* A Facebook Page. A personal Facebook profile is not the messaging asset connected to Nexor.
* A Meta login that can grant access to the Page.
* The Agent that should answer the Page's Messenger conversations.

## Connect Messenger

<Steps>
  <Step title="Open Messenger">
    Go to **Integrations → Messenger** and select **Connect**.
  </Step>

  <Step title="Continue to Meta">
    Review the Page requirement, then select **Connect Messenger**. Nexor redirects the browser to Meta for sign-in and consent.
  </Step>

  <Step title="Grant Page access">
    In Meta, sign in and grant access to the Facebook Page or Pages that should connect to Nexor. When consent finishes, the browser returns to the Messenger integration.
  </Step>

  <Step title="Open a Page">
    If several Pages are connected, select **Configure** on the one you want to use. Nexor shows the connection status and its active automation.
  </Step>

  <Step title="Assign the Agent">
    Select **New automation**, keep **Direct messages** as the trigger, and choose the Agent that should reply. Then select **Create automation**.
  </Step>
</Steps>

<Warning>
  Complete the Messenger assignment from **Integrations → Messenger**. Messenger does not currently have a channel card in Agent Settings.
</Warning>

## Manage Pages and connection status

Use **Connect another** from the Messenger integration to authorize more Pages. Configure each Page separately so its direct messages reach the intended Agent.

When a Page needs attention, open its settings menu:

* Use **Reconnect** when Nexor reports that authorization must be renewed.
* Use **Retry connection** when the Page connected but message delivery could not be enabled.
* If the Page is already connected to another Nexor workspace, resolve that connection before trying again.

If Nexor reports that no Facebook Page was granted, repeat the connection with a Meta login that can grant access to at least one Page.

## Disconnect a Page

Open **Integrations → Messenger**, select the Page, open its settings menu, and choose **Disconnect**. Nexor stops sending and receiving Messenger messages through that Page.

The current product does not provide a verified public contract for how existing leads and conversation history are retained after disconnection. Confirm any retention requirement with Nexor Support before disconnecting.