> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getnexor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Connected sources: Instagram and Google Drive

> Connect an Instagram business or creator account or a Google Drive folder to a Knowledge Base folder. Posts and files sync automatically every day, edits update the same document, and deleted posts or files are removed. Rolling out gradually: not available on every account yet.

> [!NOTE]
>
> Connected sources are rolling out gradually. If you don't see **Connected sources** in your Knowledge Base, the feature isn't available on your account yet.

A connected source keeps a Knowledge Base folder in sync with content you already publish somewhere else, so your agents answer with the latest information without uploading anything by hand.

Last verified: 2026-11-13

| Source | What becomes a document | Requirements |
| - | - | - |
| **Instagram** | Each of your latest posts (up to 100): caption, date, type, link and, if you turn it on, the text inside the images, such as dates and prices on a flyer. Carousels include every image. | A business or creator account. Personal accounts can't be connected. |
| **Google Drive** | Each supported file in one folder and its subfolders: PDF, Google Docs, Sheets and Slides, XLSX, TXT, MD, CSV, PNG, JPG and WEBP. | A Google account that can open the folder. |

## Connect a source

**1. Open the Knowledge Base**

Open **Knowledge Base** in the left sidebar and find **Connected sources**.

**2. Choose the source**

Select **Connect Instagram** or **Connect Google Drive**.

**3. Choose the folder**

Pick the Knowledge Base folder that receives the content, or keep **New folder** to create one named after the source. For Google Drive, paste the link of the Drive folder: open the folder in Drive and copy the link from the address bar.

**4. Sign in to the account**

Select **Connect**. If your account isn't connected yet, Nexor opens Instagram's or Google's sign-in page. Accept the permissions and you return to the Knowledge Base.

The first sync starts right away. Each document is processed before your agents can use it.

If your account is already connected, for example because your team connected the same Instagram account before, Nexor reuses that connection and you don't sign in again. Connecting Instagram here only reads your posts: it doesn't start answering Instagram messages.

## How syncing works

| What happens at the source | What happens in the Knowledge Base |
| - | - |
| A new post or file | A new document is added. |
| You edit a caption or change a file | The same document is updated and processed again. |
| You delete a post or file, or move a file out of the folder | Its document is removed. |
| An Instagram post falls outside your latest 100 | Its document is removed. |
| Nothing changed | Nothing is processed again. |

Sources sync automatically once a day. To sync now, select **Sync now** on the source.

Each source shows when it last synced and how many documents were added, updated and removed.

## Limits

| Limit | Value |
| - | - |
| Instagram posts | Your latest 100 |
| Google Drive subfolder depth | 5 levels below the folder |
| Google Drive files per source | 500 |
| Google Docs, Sheets and Slides | Up to 10 MB once exported. A larger file shows an error; split it into smaller files. |
| Other files | Up to 100 MB |

Audio, video and other file types in a Drive folder are skipped and listed as items that couldn't be imported.

## Fix a source that stopped syncing

| What you see | What to do |
| - | - |
| **Disconnected** | The account connection was removed or expired, for example because the Instagram account was disconnected in Nexor. Connect it again. Documents already imported stay in the Knowledge Base. |
| The Drive folder was deleted or is no longer shared | Restore the folder or share it again with the connected Google account. Nothing is removed from the Knowledge Base while the folder is missing. |
| The Instagram account is no longer a business or creator account | Switch it back in Instagram, then select **Sync now**. |
| Some items couldn't be imported | The rest of the source synced. Files of unsupported types or exports over 10 MB stay out; other items are retried on the next sync. |

## Remove a source

Select the trash icon on the source and confirm. The documents it imported are deleted from the Knowledge Base and your agents stop using them. This can't be undone. The Instagram or Google account stays connected.

> [card] [Knowledge base](https://docs.getnexor.ai/docs/en/guides/agents/knowledge-base.md)
>
> Choose which agents use each folder.


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