> ## Documentation Index
> Fetch the complete documentation index at: https://docs.getnexor.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Reactivate a canceled plan

> After a canceled plan ends, the team cannot use Nexor. The workspace Owner can reactivate the previous plan from the sign-in screen: what is charged, what to do if the card is declined, and why agents stay off.

When a canceled subscription reaches its end date, nobody on the team can use the workspace. Signing in shows a screen instead of the app. The workspace Owner can reactivate the same plan from that screen. Your agents, leads, and settings are kept.

## What each person sees

| Who signs in | Screen | What to do |
| - | - | - |
| Workspace Owner | **Your plan is canceled**, with the previous plan, its price, and the next charge | Reactivate the plan from this screen. |
| Admin or Member | **No access to Nexor** | Ask the workspace Owner to reactivate the plan. |
| Someone removed from the team | **No access to Nexor** | Ask the workspace Owner or an Admin to invite you again. |
| Workspace Owner, when the plan cannot be reactivated from Nexor | **No access to Nexor** | Contact your Nexor account team. |
| Team of a sub-account that its main account deactivated | **Account deactivated** | Ask an admin of the main account to reactivate the [sub-account](/docs/en/guides/account/sub-accounts.md). |

![The No access to Nexor screen, with a Log out link](https://mintcdn.com/nexor/sFrdydlDh6HyQN0u/images/billing/reactivation-no-access-en.png?fit=max\&auto=format\&n=sFrdydlDh6HyQN0u\&q=85\&s=6e53aca1481c7a65d3dd094c09b0f79d)

## Reactivate the plan

![The Your plan is canceled screen with the plan, price plus taxes, next charge, and the Reactivate plan, Change card, and Log out actions](https://mintcdn.com/nexor/sFrdydlDh6HyQN0u/images/billing/reactivation-offer-en.png?fit=max\&auto=format\&n=sFrdydlDh6HyQN0u\&q=85\&s=00f3fb421f3f73b9c57087a7249e0e7b)

Illustrative example. Your screen shows your own plan and price.

**1. Sign in as the Owner**

The **Your plan is canceled** screen opens instead of the app.

**2. Check the summary**

**Plan** is the plan you had before the cancellation. Reactivation always restores that plan. **Price** is its monthly price in US dollars, plus taxes. **Next charge** says when you are charged.

**3. Reactivate**

Select **Reactivate plan**. When no saved card can be used, the button reads **Pay and reactivate**.

**4. Open the workspace**

On the **Plan reactivated** confirmation, select **Go to Nexor**.

What happens next depends on **Next charge**:

| Next charge | What happens |
| - | - |
| **Today, to your saved card** | Nexor charges the monthly price plus taxes to your saved card. A new billing period starts today. |
| A date, or **On your usual billing date** | Your subscription was paused. It resumes without a charge today. The next charge happens on that date. |
| **Today, when you pay** | No card can be used. **Pay and reactivate** opens a payment page hosted by Stripe. After you pay, Nexor shows **Confirming your payment** for a few seconds, then the confirmation. |

To choose a different plan, reactivate first and then contact your Nexor account team.

## Change the card before reactivating

Select **Change card** to open the Stripe customer portal. Update the card there, return to Nexor, and select **Reactivate plan**. The charge uses the card you set.

## If the charge does not go through

When the saved card cannot be charged, nothing is charged. The screen says why and offers **Pay and reactivate**, which opens a payment page hosted by Stripe.

| Message | What to do |
| - | - |
| **Your saved card was declined** | Pay with another card, or select **Change card** to replace the saved card. |
| **Billing address needed** | Add your billing address on the payment page, so taxes can be calculated. |
| **No saved card** | Add a card on the payment page. |

![The Your saved card was declined screen: nothing was charged, with Pay and reactivate and Change card](https://mintcdn.com/nexor/sFrdydlDh6HyQN0u/images/billing/reactivation-card-declined-en.png?fit=max\&auto=format\&n=sFrdydlDh6HyQN0u\&q=85\&s=df06557d1cd233db241868d42c18781f)

If **Unable to reactivate your plan** appears, try again or change your card.

## After reactivation

![The Plan reactivated confirmation: the plan is active again and the agents are still off, with Go to Nexor](https://mintcdn.com/nexor/sFrdydlDh6HyQN0u/images/billing/reactivation-success-en.png?fit=max\&auto=format\&n=sFrdydlDh6HyQN0u\&q=85\&s=e430d4188abee15d9350789480846837)

* The whole team can sign in again. Agents, tasks, leads, and settings are as you left them.
* Your agents stay off and do not contact leads. When you are ready, open each task and select **Set live**.
* Nexor sends an email confirming that the account is active again.

To see the charge and your next invoice, open [Billing](/docs/en/guides/account/billing.md).


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